Refund policy

At GreenFab Mart, customer satisfaction is important to us. This policy outlines when refunds or replacements may be provided.

1. Eligibility for Returns

Returns or replacements are accepted only if:

• The product is damaged, defective, or incorrect at the time of delivery

• The issue is reported within 48 hours of delivery

• The product is unused and in its original packaging (where applicable)

2. Non-Returnable Items

The following items are generally non-returnable:

• Food, grocery, and consumable items.

• Personal care and cosmetic products once used

• Items marked as non-returnable on the product page

3. Refund Process

• Approved refunds will be processed to the original payment method

• Refund timelines may vary depending on the payment provider

• Shipping charges, if any, are non-refundable unless the error is ours

4. Order Cancellations

• Orders may be cancelled before dispatch

• Once shipped, cancellation requests may not be accepted