Shipping & Return Policy

Shipping & Delivery Policy

1. Delivery Locations

GreenFab Mart delivers to selected serviceable locations. Delivery availability may vary by product and region.

2. Processing Time

  • Orders are typically processed within 2–7 business days

  • Processing times may vary during peak periods or promotions

3. Delivery Timeline

  • Estimated delivery timelines will be displayed at checkout

  • Delays due to logistics partners, weather, or unforeseen circumstances may occur

4. Shipping Charges

  • Shipping fees, if applicable, are calculated at checkout

  • Free shipping offers may apply to selected products or order values

5. Failed or Delayed Deliveries

If delivery attempts fail due to incorrect address or unavailability, re-delivery charges may apply.

Contact Information

For questions related to orders, refunds, or policies, please contact:

GreenFab / GreenFab Mart
Email: greenfaborganicfoods@gmail.com
Customer Support Hours: 09.00 AM - 06.00 PM 

 

Refund & Return Policy

At GreenFab Mart, customer satisfaction is important to us. This policy outlines when refunds or replacements may be provided.

1. Eligibility for Returns

Returns or replacements are accepted only if:

  • The product is damaged, defective, or incorrect at the time of delivery

  • The issue is reported within 48 hours of delivery

  • The product is unused and in its original packaging (where applicable)

2. Non-Returnable Items

The following items are generally non-returnable:

  • Food, grocery, and consumable items.

  • Personal care and cosmetic products once used

  • Items marked as non-returnable on the product page

3. Refund Process

  • Approved refunds will be processed to the original payment method

  • Refund timelines may vary depending on the payment provider

  • Shipping charges, if any, are non-refundable unless the error is ours

4. Order Cancellations

  • Orders may be cancelled before dispatch

  • Once shipped, cancellation requests may not be accepted